Returns & Exchanges
At Yoto, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that updating your wardrobe is as effortless and risk-free as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging and securely attach the prepaid shipping label provided via email.
Ship the Items
Drop off your package at any authorized courier location or schedule a pickup through our logistics partner.
Receive Refund or Exchange
Once our warehouse inspects the items, we will process your refund to the original payment method or ship your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing